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Return policy

Returns
The Consumer has the right to withdraw from the Sales Agreement without giving any reason within 14 days. To observe the 14-day period indicated above, it is sufficient that Consumer sends a statement of withdrawal before the expiry of the aforementioned period.

The 14-day period referred to in section 10.1 shall start:

  • if the Order is delivered as a whole, in one shipment – from the date the Order was delivered to the Consumer;
  • if the Order includes multiple Physical Products which are delivered separately, in portions or in parts – from the date the last item of the Order was delivered to the Consumer;
  • if the Order consists of the regular delivery of Physical Products for a fixed period (e.g. subscription) – from the date the first part of the Order was delivered to the Consumer;
  • for other contracts – from the date the Sales Agreement was concluded.

The right to withdraw from the Sales Agreement does not apply to Consumers who purchased Digital Products, as long as:

  • the Service (i.e. delivery of the Digital Product) has been fully performed with the express and prior consent of the Consumer; and
  • the Consumer was informed and acknowledged before entering into the Sales Agreement, that they would lose the right of withdrawal after the Digital Product is delivered.

Return Process
To exercise the right of withdrawal, the Consumer shall submit to Onchain a statement of withdrawal from the Sales Agreement. The statement shall be submitted:

By post or courier service sent (along with the returned Product) to:
Sunday Group BV
Attn: Onchain Returns
Krommebeekpark 21
Roeselare, 8800 Belgium;

By email to the following email address: store@onchain.org. 

If the statement of withdrawal is made by email, we will immediately confirm its receipt to the email address, from which the statement has been sent.

If the Consumer withdraws from the Sales Agreement, the agreement is deemed not to have been concluded, and as a result:

  • Onchain will immediately (no later than 14 days from receipt of the statement) reimburse to the Consumer value of the Products covered by the withdrawal;
  • The Consumer is obliged to immediately (no later than 14 days from receipt of the statement) return the Products to Onchain by sending them back to the address referred to in section 10.4.1 above.

The cost of returning the Products, as well as liability for the delivery of the return, shall be borne by the Consumer. We strongly recommend using a trackable shipping method when returning the Product.

Condition
All returned Products must be in new and unused condition, with all original tags and labels attached. The Customer shall be liable for any diminished value of the returned Products (if the returned Product is used, damaged, missing any parts, or was damaged during shipping due to incorrect packaging, we might deduct from the refund to cover the loss in the Product’s value).

After receiving the returned Product and inspecting its condition, we will process your return and notify you by email when your return has been processed.

Refunds
The reimbursement will be executed by using the same payment method as used by the Consumer, subject to the following terms:

  • Refunds of payment made with credit or debit cards are processed back to the same cards;
  • Cryptocurrency payments are refunded in the same cryptocurrency, in the amount of the returned Product’s value in CHF, based on the rate (cryptocurrency to CHF) from the date on which the refund is made to the Customer.

We may withhold the reimbursement until the Physical Products are delivered back to us.